TERMS OF USE AND
PRIVACY POLICY

This website (the "Site") is hosted by Serendi International S.A., Switzerland, for all of its daughter companies and branches (called "Serendi"). Serendi understands that your privacy is important to you and is strongly committed to protecting your privacy and the personal information that you may provide to Serendi as you access the Site and if you fill the contact form. In addition, information that you send to Serendi using the contact form to submit an application will also be treated in accordance with this Privacy Policy.

In this written Privacy Policy, Serendi describes the scope and breadth of our commitment to privacy. Serendi may, in its discretion, amend this Privacy Policy from time to time. Any material changes to our policy will be reflected on this page so that you remain informed about the information we collect and how we use it. By exploring and using this Site, and by submitting information to Serendi, you agree to Serendi's use of such information as described herein. This Site may contain links to external sites, which sites are not governed by this privacy policy, and Serendi does not take responsibility for the privacy practices of any third party sites to which we link.
 
Collection of Personal Data
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, phone number, communications); and comments, when users fill the contact form. We may use this data to tailor the visitor's experience at our Site. We sometimes aggregate demographic information, and the types of systems and browsers of users for internal purposes, so that we may better understand the user population of our Site, identify subject areas of interest, and determine whether the Site is designed to work with the computer settings of a majority of our visitors.

In addition, information containing recruitment relevant data (CV, contact details, etc.) that you send to Serendi using the contact form falls under the scope of Serendi's Recruitment Data Privacy Statement and is treated in accordance with it.
 
Cookies
Serendi may use browser cookies on this Site to keep track of your visit to our Site. A "cookie" is a small amount of data that is sent from a Web server to your browser and stored on your computer's hard drive. We may also use cookies to track which areas of the web site are most popular with our users and to further Serendi's understanding concerning the overall use of the site.

With most Internet Browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored on your computer. Please refer to your browser instructions or a help screen to learn more about these functions and how to use them. Please be advised that certain sections or functionalities of the Site may be inaccessible to you if your browser does not accept cookies.
 
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
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Website Hosting
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to present our services and solutions. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall.
 
Security Processes
Serendi has in place technological and operational security processes designed to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized employees and contractors will have access to any data provided by you, and that access is limited by need. Each employee or contractor having access to any personally-identifiable information is obligated to maintain its confidentiality. Although we take steps that are generally accepted as industry standards to protect your personally identifiable information, Serendi cannot guarantee that your personally identifiable information will not become accessible to unauthorized persons.
 
Links to Other Web Sites
Serendi is not responsible for the privacy practices or the content of any non-Serendi web sites to which we link from this Site.
 
Compliance With Law
Serendi complies with all applicable privacy laws and regulations. Serendi may be compelled to surrender personal user or customer information to legal authorities without express user consent if presented with a court subpoena or similar legal or administrative order, or as required or permitted by the laws, rules, and regulations of any nation, state or other applicable jurisdiction. Also, in the event of a violation of the terms and conditions of use of this Site or a violation of any restrictions on the use of materials provided in or through this Site, we may disclose personal user information to our affected business partners or legal authorities.
 
Change and/or Delete Information
You may access, correct, update, and/or delete as the case may be, any personally identifiable information that you submit to Serendi through this Site or through other means. To do so, please contact us on privacy@serendi.com
 
EU Residents
If the European Union (EU) data protection law applies to the processing of your information, you can exercise your right to request access to, update, remove, and restrict the processing of your information. You also have the right to object to the processing of your information or export your information to another service. Please email privacy@serendi.com to exercise these rights.

We process your information for the purposes described in this policy, based on the following legal grounds:

With your consent
We ask for your agreement to process your information for specific purposes like sending emails, and you have the right to withdraw your consent at any time.

When we're pursuing legitimate interests
We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like:

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• Providing, maintaining, and improving Serendi Site to meet the needs of our users.

• Understanding how people use our Serendi Site to ensure and improve its performance

• Customizing Serendi Site to provide you with a better user experience

• Marketing to inform users about our Serendi Site

• Performing research that improves our Serendi Site for our users and benefits the public

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When we're responding to a contact request
We process your data to respond to your request and follow-up on your questions and inquiries.

When we're complying with legal obligations
We’ll process your data when we have a legal obligation to do so, for example, if we’re responding to the legal process or an enforceable governmental request.
 

Data protection officer
We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to privacy@serendi.com or by writing to: Serendi International SA, Data Protection Officer, Avenue de la Gare 2, 1700 Fribourg, Switzerland.
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Contact Us
Please contact Serendi with any questions or comments about this Privacy Policy, your Personal Information, our use and disclosure practices, or your consent choices
 
Data Protection Officer
Serendi International  S.A 
Avenue de la Gare 2
1700 Fribourg
E-Mail: privacy@serendi.com 
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Last Revised
This privacy notice was last updated on October 15, 2024