FULL RPO INTEGRATION FOR EMEA

Mission

Reconcile a standardized Talent Acquisition process across the EMEA region for business locations with very different annual recruitment volumes.

Swiss headquartered pharmaceutical company (6500 employees) with locations across Europe requiring between 3-150 recruitments per location per year
Client’s decision to partner with a TA provider for tactical recruitment while keeping TA strategy inhouse as part of their HR transformation objectives
The pre-RPO situation of TA included a lot of admin work for HRBPs and a high degree of fluctuation in the recruitment team (freelance, temp recruiters, or interns)
The client selected Serendi because of its strong European footprint and local expertise, cost-by-cause fee model, and a transparent partnership approach

Setting up a full lifecycle recruitment solution that is delivered by onsite teams for high recruitment volume locations and offsite through satellite teams for locations with a rather low volume
Designing and implementing a consistent process that caters to both full onsite and satellite locations
Resolving a complex roll-out situation (HQ stakeholder and local business leaders within a matrix organization) in a phased roll-out-plan
Reconciling the ATS system use to GDPR compliance, consistent reporting, and KPIs
Establishing a Preferred Supplier List for unified 3rd party agency use

Some Insights
Average HM satisfaction: 5.3 out of 6 Reporting completeness score: 98% Process compliance audit score: 91% Onsite FTEs included in the solution: 7

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